WSQ Handle Arrival and Departure of Visitors (SFw) CRS-Q-0038092-TOU

Introduction

On completion of this unit, participants would have learnt the knowledge, and application skills required to handle the arrival and departure arrangements of visitors.

Course Objectives

  • 1. Confirm accommodations and transport arrangements.
  • 2. Prepare for Arrival of Visitors.
  • 3. Handle Arrival of Visitors.
  • 4. Brief Visitors.
  • 5. Check Visitors into accommodations.
  • 6. Prepare for Departure of Visitors.
  • 7. Brief Visitors on Departure Information.
  • 8. Check in visitors at airport/cruise terminal or border crossing.

Duration

  • 26 hours
  • 3.5 days (Full-Time), 2.5 weeks (Part-Time)
 

Mode of Instruction

This 26-hour course uses:
• Mini lectures - to succinctly explain the concepts and theories
• Interactive activities - group discussions on knowledge and procedural process.
• Group and individual exercises for practical activities including role-plays.
• Independent learning sessions to practice skills and evaluate own progress based on case-studies and games.
• Mutual sharing and feedback on performance through all formal and informal learning activities and games.
• Trainer-Student Ratio - 1:20

 

Target Audience

The main target audience are service staff from the tourism industry sectors. The job role(s)/occupations that this unit would be relevant to include:
• Tourist Guide
• Tour Leader
• Other operational roles in the tourism industry may be considered

 

Certification

Upon successful completion of the course and passing all assessments, participant will be awarded with a Statement of Attainment (SOA) by SSG.

 

Please click on the button below to register your interest.

 

Entry Requirement

• WPL level 5 and above or
• Preferably 1 GCE ‘N’ Level pass or equivalent

Fees

S$
Tuition Fee
475.00
Self Sponsored Singapore Citizen / Singapore PR ≥ 21 years above 
 
Less SSG Funding 
380.00
Tuition Fee after Funding
95.00
GST
33.25
NETT Fee Payable
128.25
Self Sponsored Singapore Citizen ≥ 40 years above only
 
Less SSG Funding
427.50
Tuition Fee after Funding
47.50
GST
33.25
NETT Fee Payable
80.75
Other Fee
 
Application Fee (non-refundable)
30.00
GST
2.10
NETT Fee Payable
32.10

Company Sponsor for Non-SMEs and SMEs

Course Fee Subsidy of up to **90% and **Absentee Payroll Funding for Singaporeans and Permanent Residents Employees

**Subjected to SkillsFuture Singapore (SSG) Terms and Conditions.

 
 

Click here to view the terms & conditions for SSG Funding.

Click here to view other chargable fees for students

 

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