WSQ Conduct Professional Correspondence (SFw) CRS-Q-0037788-TOU

Introduction

On completion of this unit, participants would have learnt the knowledge and application skills required to conduct professional correspondence in the context of the tour and travel services sector. This involves knowing how to prepare, construct and present customer-needs oriented communication in a courteous and business-like manner.
 

Course Objectives

  • 1. Prepare professional correspondence.
  • 2. Construct professional correspondence.
  • 3. Present professional correspondence.
 

Duration

  • 18 hours
  • 2.5 days (Full-Time), 1.5 weeks (Part-Time)
 

Mode of Instruction

This 18-hour course uses:
• Mini lectures - to succinctly explain the concepts and theories
• Interactive activities - group discussions on knowledge and procedural process.
• Group and individual exercises for practical activities including role-plays.
• Independent learning sessions to practice skills and evaluate own progress based on case-studies and games.
• Mutual sharing and feedback on performance through all formal and informal learning activities and games.
• Trainer-Student Ratio - 1:20

 

Target Audience

The main target audience are operational staff from the tourism industry sectors. The job role(s)/occupations that this unit would be relevant
to include:
• Assistant Travel Consultant
• Assistant Customer Support Executive
• Assistant Sponsorship Executive
• Operations Crew
• Admission and Ticketing Crew
• Assistant Content and Experience Development Executive
• Assistant Curator
• Assistant Education and Programmes Executive
• Assistant Event Executive
• Other operational roles in the Tourism industry may be considered

 

Certification

Upon successful completion of the course and passing all assessments, participant will be awarded with a Certificate of Completion by TMIS.
 

Please click on the button below to register your interest.

Entry Requirement

• WPL level 5 and above or
• Preferably 1 GCE ‘N’ Level pass or equivalent

Fees

S$
Tuition Fee
288.00
Self Sponsored Singapore Citizen / Singapore PR ≥ 21 years above 
 
Less SSG Funding 
230.40
Tuition Fee after Funding
57.60
GST
20.16
NETT Fee Payable
77.76
Self Sponsored Singapore Citizen ≥ 40 years above only
 
Less SSG Funding 
259.20
Tuition Fee after Funding
28.80
GST
20.16
NETT Fee Payable
48.96
Other Fee
 
Application Fee (non-refundable)
30.00
GST
2.10
NETT Fee Payable
32.10

Company Sponsor for Non-SMEs and SMEs

Course Fee Subsidy of up to **90% and **Absentee Payroll Funding for Singaporeans and Permanent Residents Employees

**Subjected to SkillsFuture Singapore (SSG) Terms and Conditions.

 
 

Click here to view the terms & conditions for SSG Funding.

Click here to view other chargable fees for students

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